24/7 ?

Posted in General Discussion.Skip To Latest

RAPID LIGHT TRANSPORT LTD.

2848
Original Poster

Why advertise the fact that you are 24/7 Sameday Couriers if you are not?

At the very least ANSWER your phone, even if you are not able to take work on!

This is not necessarily aimed at anyone on here but over the last few months it is amazing how often this happens [and we tend NOT to sub much work out].   

Yesterday we called one chap who did answer his phone but said 'what now?  can't I do it tomorrow?'




Speed Couriers Nationwide Ltd

10314

I think many feel obliged to say they are 24/7 as its what is expected....the same can be said of offering different services such as overnight.

We all try and big ourselves up, is a company going to ring a one man band for example, probably not as he won't be able to offer continuity or availability, so he advertises himself as a Courier Company and uses exhange sites for when he isn't available...Very few are going to advertise themselves as a 9 to 5 Monday to Friday but it's what we'd all prefer to do if we're honest

RAPID LIGHT TRANSPORT LTD.

2848
Original Poster

Disagree!

What's the point in saying you are 24/7 if in reality you only wish to work 9-5 monday to thursday and 9-12 on a friday!

Speed Couriers Nationwide Ltd

10314

So you WANT to work 24/7?...lol....No I don't think you do....you, like everyone else, including us advertises the fact, but do you really want that call at 0300 in the morning?....are you really geared up for 24/7 work, or do you just have a divert to your mobile once you leave the office, answer that call,which happens once in a blue moon, then ring around or stick it on an exchange site in the hope someone will stick in a quote and cover it for you.

The fact you seem to have had to ring for a subbie yesterday suggests that you too are NOT a 24/7 Courier Company, just a Courier Company that has a 24/7 bod at the end of the phone.

Speed Couriers Nationwide Ltd

10314

I would rather work more sociable hours...I don't think anyone really WANTS to work 7 days a week, unfortunately cos of crap rates and the state of the economy, the big boys charging ridiculous rates and fly by nights undercutting everyone, we all have to work longer hours, advertise ourselves as 24/7 365 to merely get by.....

How do you expect a one man band Courier to advertise himself?
" Hi my name is ??? and i'm available 24/7 unless i've just come back from a 10 hour trip, am doing the weekly shop, down the pub, taking the sprog to the footie, or already doing a job...and I'd rather not work on a Sunday"

Barnsley Shipping

5

Drivers subbies or what ever we like to say ,, No people in general these days are weird !!!!

I want to swear but the man that owns the internet said I cant .

We always used to be 24 hours everybody used to be but now for some reason its all a big deal and nobody wants to know .

We always had something in place for out of hours . Coompanys would ring around all us subbbies on the Friday to see who was available they would not wait for someone to phone in the middle of the night then start to panic !!!!

I myself being a small  vehicles company always made sure one of us was sober just in case we had to drash on for any reason but theses days weirdos taht all I can say !!!

Barnsley Shipping

5

I meant small 3 vehicle company (some times more )

Speed Couriers Nationwide Ltd

10314

I think people adapt to what it is that's needed.

If you keep getting "out of hours" calls then sure...if you're smart you're going to have a rota and ensure you have at least one driver available....but if you don't get many calls you're not going to. You're going to rely on exchange sites or contacts you know, and ring em as and when.
May I suggest this is exactly what happened to our friend yesterday....an unexpected call on a Sunday, and a blind panic to find someone, then finally a rant on a forum cos he was f**** off that no one was answering their phones.
People have a life...its all about getting the balance right isn't it....I don't expect anyone to be available for me, but i'm thankful that many are

RAPID LIGHT TRANSPORT LTD.

2848
Original Poster

Speed Couriers.  You seem to know alot about how my business works    LOL

No point in progressing this topic anymore!

Speed Couriers Nationwide Ltd

10314

Is that because I have the audacity to disagree?...lol

RAPID LIGHT TRANSPORT LTD.

2848
Original Poster

Can't edit posts on here it seems, anyway I did state in my original post that RARELY do we sub work!      On the ODD occasions I wished to, was what my post was about.

If you needed a plumber in the middle of the night one would expect an answer or help if they advertised as 24/7.  I have no problem with anyone wanting a 9-5 job, I don't blame them,  but all I was saying is if stating your 24/7 surely that's what it should mean, at least by answering the phone even if unable to help!

Speed Couriers Nationwide Ltd

10314

Is it not equally as annoying to be waiting for the phone to ring during office hours,,,whether you're a Courier Company or a one man band?

What about those that ARE available all day but don't get a call until 1600 on a Friday from people like us?...as equally annoying i'm sure

Speed Couriers Nationwide Ltd

10314

Yes fustrating to not get an answer its true, but not totally unexpected is all i'm saying

SMH

1863

didnt ring me alan :-)

SMH

1863

always have a driver on call over the weekends and nights

SMH

1863

forgot to say, they will not go out for peanuts :-) just incase i get a call at 2am for 85pplm lol

Speed Couriers Nationwide Ltd

10314

you wouldn't get a call from me at anytime at that price lol

RAPID LIGHT TRANSPORT LTD.

2848
Original Poster

No problem Simon. Now I know, if the need arises again I will be on to you!

SMH   Does what it says on the tin.    LOL


How are your Clarets doing?  better than the tripe I follow I'm sure!

SMH

1863

not talking about football alan lol. fantastic against bolton 1st game of the season then played like a pub team for the last 3 games :-(

Courier.MX Ltd

482

I'm guessing the work wasn't out of the Nuneaton area or you just didn't see me in the directory?? HSP can testify even if you call me at 10pm on a Friday night when I've just checked into a hotel for a weekend of debauchery, if you need the job doing, I'll get it done...

HSP Couriers LTD

1833

:-)

Appreciated that one Marcus, and a great job done across the water too.

Ecosse Logistics (Lanark)

107

You will get me 24/7, if i dont make it to the phone in time for whatever reason, leave me a voicemail and i will call you straight back.

021 SAMEDAY

3691

20:22 on a wednesday

"I need a small van to collect from us at 21:30 and take 2 boxes  from yorkshire to a car assembly plant in the west midlands ot the production line will be held up & we will be fined"

Delivered 23:30

01:55  sunday morning

" I need a fuse collecting from our Leicester site which the safety officer forgot to take out his pocket earlier in evening when the Wakefield production line was under maintenance"

Delivered to Wakefield  04:15  by contact based near Leicester site.

But don't expect to contact me be email for jobs of that urgency.

Barnsley Shipping

5

Hello Mr 021

 

              Im guessing you do this alot and like us is probably nothing new so you are geared up for it one way or the other either with a couple of subbies on standby or your own drivers .

Nobody wants to work the hours but somebody has to keep the business going !

Speed Couriers Nationwide Ltd

10314

Can't see the point of email alerts myself but thats just me...too easily missed

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