Home shopping from the internet means we are heading for the need for more and more home deliveries , be it by the Yodels DPD's or myHermes calibre of multi dropping, or the "retail sameday" offered by you know who. And like I or not that means a lot of part-timers working evenings in their cars for extra pin money.
Some will see that as an opportunity, some a hindrance to real courier work.
Personally that side of the business is one that doesn't interest me, it just confuses everyone and gets in the way of the more quality work most of us are looking for. I'm not saying there isn't a place for it, for from it, there is a place for that kind of work but I just don't happen to think that it's here.
You may think I'm silly disregarding it, particularly as it's expanding at a rate of knots, but it's a logistical nightmare and i've done that, been there and discarded the t-shirt many moons ago.
I'd much rather deal with customers who know what they're doing, and with couriers who know what they're doing.