Cashflow

Here's a good one
We called a client yesterday and said, Hello i'm just calling so you can settle an outstanding invoice. ok do you mean the one that's dated 15th jan came the reply.

Yes that's the one i said.

Ohh well it's not due yet what date is it

err the 16th.

Oh well we pay on 60 days.

I said we have been working for you since june 2011 and we never have or do offer 60 days. it's always been 30.
Well we pay 60 days now.

That's ok i replied the extended credit facility incurs a 25% charge.

We'll pay now then.

Has anyone else had this???? or is it just me, and this is a large ish company.

I'd be amazed if they give you any more work.

Although I understand what you are saying, the customer calls the shots, and to be honest in this day and age 60 days from most larger organisations is the 'norm'  [usually the larger the organistion the more they hang on to their monies].  Most of ours are 60 or 90 days [invoiced end of each month] which is not a problem as there is no risk of them NOT paying.

I am afraid in this economic climate, large companies can and will dictate when they pay, and it's either, in most cases, accept it or move on.

It's a difficult one this cos you want paying, but at the same time don't wanna put anyone's nose out of joint.

hey rapid...you beat me to it....lol

I found the problem, It's a new girl in their accounts department.

Our pricing for the jobs is excellent but more over the quality of service beat all of their previous suppliers.
We do a fair amount for them and our contact in the company was livid when she found out because we are the ones they can rely on 100% of the time and we always go above what is expected.

I know that to an extent the client pays but in some instances where us as a supplier we have terms and conditions which we expect to be followed. when being tasked to carry out our service.