I made a small pallet delivery to a large earthmoving firm in Uttoxeter (can't name in case of legal reasons) this morning and was kept waiting for 2 hours before the forklift was available because the driver went to lunch at 1pm. I arrived at 12-20pm 40 minutes before lunch.
Now i know the subject of pricing for back-loads has been covered ,but has anyone considered waiting time at firms like this who consistently keep drivers waiting in excess of an hour? and how would you price it?